Onward helps businesses automate their patron service

How many can patron use be automated? Onward has some candid targets — 40 percent of tickets and 40 percent of messages should be automated, and normal response times should be 40 seconds on average.

Founders Rémi Cossart and Pramod Thammaiah report this as Automation40 — basically, a set of goals for businesses looking to move some-more automation into a patron use process. They review these targets to aptness goals: The thought isn’t to strike them right away, though rather to have something to aim for.

This is a new instruction (and new name) for Cossart and Thammaiah’s startup. They were formerly building Agent Q, a content message-based selling assistant. Like other founders building practical assistants, they pitched Agent Q as a brew of automation and tellurian interaction. Eventually, they motionless that a genuine event lay in assisting other companies grasp that mix.

To do that, they’ve designed opposite solutions to residence opposite forms of patron use questions.


For a many common questions, Onward can simply lift adult a response from a company’s believe base. For queries that are a bit some-more difficult, there’s a visible bot builder, permitting business to pattern a upsurge around how questions get answered, what information gets collected from a patron and so on.

In some cases, a complement will need to palm business over to a tellurian agent. But even in those cases, a agents will be assisted by Onward’s technology, that will advise opposite answers, hopefully creation them faster and some-more accurate.

Onward is rising currently as a self-serve product. Monthly pricing starts during $9 for a many simple version, going adult to $99 per table for facilities like formation into HubSpot and Salesforce.

Featured Image: Onward

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Posted by on Feb 22 2018. Filed under Startups. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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